Frequently asked questions

ComVerus is a research panel, an online community of people who take part in research studies to inform decision making for businesses and organisations across the UK. Every day, brands make decisions that shape how people live, shop, parent, work and cope. ComVerus exists to make sure those decisions are made based on insights from real people, not assumptions about them.

Simply put, fair pay, a real community and consent at every step.

We only recruit participants from trusted communities.

For example, a parenting community, a run club, a local group – i.e. not anonymous traffic.

At least the National Living Wage for your time

You’ll receive points for every completed study. Points are converted into a cash equivalent that can be paid out as vouchers redeemable at hundreds of outlets or via a bank transfer. You can also choose to donate some or all of your points to the community that brought you in.

You’ll be asked to participate in research that fits your life

You'll only see studies matched with your profile, genuinely relevant to how you live, shop, work and parent.

Your community benefits too

For every research study you complete, your community group receives the equivalent of 10% of your reward, on top of anything you choose to donate.

You earn points for every completed activity in ComVerus, converted transparently to a value equivalent to at least the National Living Wage for your time.

In our world, 1,000 points = £1 so the minimum needed to cashout will be 25,000, giving you a £25 reward. Different research studies will offer different points rewards depending on the time needed to complete and the study's complexity. For example, one study may offer a reward of 1,100 points, but only take 5 minutes whilst another study could offer a reward of 20,000 points but could require a 45-minute depth interview.

You can cashout once your balance reaches £25 or donate some or all of it to the community that introduced you.

The choice will be yours! You will be able to redeem your rewards for gift vouchers (from a wide variety of high street and online retailers) or bank transfers, as well as having the option to donate some or all of it back to your community.

No, anything you earn will never expire, so long as you are active on the platform at least once every 24 months (i.e. log into your account, update your profile and/or participate in a research study). The points accumulated in accounts which have been inactive for 24 months will be donated back to the community which referred you, and your account will be closed.

Photo ID verification means brands can trust the research you contribute to, and is central to how we exclude bots, duplicate respondents and dishonest participation.

Most members arrive through a real-world group they already trust - a parenting community, a sports club, a local group - and that community earns money when you take part.

Only when there is a research study that genuinely fits your profile. You're never obliged to take part in anything, and you can update your preferences or leave ComVerus at any time.

Anything from a short online survey to online or in-person focus groups, product testing at home, diary studies, shop-alongs, usability testing and taste or sensory testing. You choose what you take part in.

Absolutely. We take data security and privacy very seriously. Your personal information is stored securely, used only for legitimate market research purposes and handled in line with data protection laws, including the UK GDPR. We never sell on your personal data and your study responses are held pseudonymised, and only reported anonymously, unless specifically agreed otherwise with your consent. At any time, you will be able to see what data is being held by ComVerus within the ‘My Account’ tab. You can learn more in our Privacy Policy.

When you visit ComVerus and take part in a study, we will automatically record your IP address, the access date, time, device type, browser type, operating system of your device and geo-location data. This information is collected for security purposes, to protect the ComVerus panel from fraud and respondent duplication.

We also use cookies to help improve your experience of ComVerus, enabling certain features (e.g. logging in), to track site usage (e.g. analytics), to store your user settings (e.g. time zone, notification preferences), and to personalise your content (e.g. language). You can find our Cookie Notice here.

You are free to leave ComVerus at any time by selecting ‘Close Account’ in the ‘My Account’ tab. If in your time with ComVerus you have already collected 25,000 points (equivalent to £25) or more, you will be able to cashout before closing your account. If you do want to cashout, please make sure you cashout and have received your reward before closing your account, as this will not be possible once the account is closed.

Your points and personal data will be held for 30 days from the closure of your account. After this, your data will be permanently removed, except in instances where retention ofyour information is necessary for legal obligations, fraud prevention, financial reconciliation, dispute handling, research integrity or the establishment, exercise or the defence of legal claims. Any points left in your account will be donated to your referring community.

Almost all of our studies will include a short questionnaire before you get the chance to take part: these will be never more than 10 questions where possible.

Screening questions help us confirm whether a study is relevant to you and ensure that the research includes the right mix of participants. For example, a study about pet food may only be looking for people who own pets, while a study about banking services may require participants who use certain financial products.

Being screened out does not mean you have done anything wrong. It simply means that the study has specific requirements that you do not meet on that occasion.

We require you to answer all screening questions honestly, as this helps us to match you to the most suitable research opportunities in the future.

Within our on-boarding questionnaire, screening and some studies, you may be asked about topics such as ethnicity, sexuality, disability, medical conditions, income and employment. We ask these questions to help our clients better understand different groups of people and to ensure research results accurately represent the wider population, giving everyone a voice in what we do. We understand that some questions may feel personal, therefore for many of these questions you will find a ‘Prefer not to say’ option.

Yes! From time to time, we will be looking for members to invite their friends and/or family to join ComVerus.

If you know someone who would enjoy taking part in market research and earning rewards for sharing their opinions, feel free to invite them to join.

Keep an eye on your emails too, as we may occasionally run special referral promotions where you can earn additional rewards for introducing new members.

For referred members, the member they were invited by will determine which community they become affiliated with. For every research study they complete, your community group receives the equivalent of 10% of your reward, on top of anything you choose to donate.

If you have forgotten your password, please select ‘Reset Password’ on the login page. Still stuck? Reach out to us at ops@comverus.com.